FAQ

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery on our website or through the shipping carrier's website. Here's how to track your order: Locate your order confirmation email: Check your inbox for an email from Queensybra with the subject line "Your order is on its way" Find your tracking number: The tracking number will be included in this email. Use the shipping carrier's website: Alternatively, you can use the tracking number to track your package directly on the shipping carrier's website

As your order progresses, you'll see different status updates. Here's a breakdown of what each status means: Order Received: Your order has been successfully placed and is being processed. Payment Confirmed: Your payment has been verified, and your order is now being prepared for shipment. Shipped: Your order is being prepared for delivery Track Order: Your order has been sent out. You can check the tracking number in your email with the subject line "Your Order is on its way" Delivered: Your order has been successfully delivered to the specified address. Cancelled: Your order has been canceled. You will receive a notification with the reason for cancellation. Offline Payment: It means you choose to pay by transfer

Orders cannot be canceled under any circumstances.

We understand that sometimes shipping addresses need to be updated. To change your shipping address after placing an order, please contact our customer support team as soon as possible Please provide the following information: Your order number Your original shipping address Your new shipping address Please note: We may not be able to change your shipping address if your order has already been processed or shipped.

Yes, you can easily change your shipping address during the checkout process. Simply review your order summary before confirming your purchase and make any necessary changes to your shipping address.

If you frequently need to change your shipping address, we recommend creating a customer account on our website. This will allow you to save multiple shipping addresses and easily switch between them during checkout.

We apologize for any inconvenience this may cause. If the delivery status shows that your package has been delivered, but you haven't received it, please contact our customer support team immediately. We will investigate the issue and work with the shipping carrier to locate your package. Please have your order number ready when you contact us. Here are some possible reasons for this discrepancy: Package Misdelivery: The package may have been delivered to the wrong address. Shipping Carrier Error: There may have been an error on the part of the shipping carrier. We will do our best to resolve the issue as quickly as possible.

We partner with a variety of trusted shipping carriers to ensure your order arrives promptly and safely.The specific carrier used for your order will depend on factors such as your shipping address, the size and weight of your package, and the shipping method you select.

If you haven't received a confirmation email after placing an order, please check the following Spam or junk folder: Sometimes, confirmation emails can be mistakenly marked as spam. Please check your spam or junk folder. Correct email address: Ensure that you entered the correct email address when placing your order. Search in the search box: Type " queensybra " in the email search box or " Thanks for shopping with us "

Choosing the Perfect Fit Ensuring you choose the correct size is essential for a comfortable and stylish fit. Here are some tips to help you select the perfect size for your Queensybra item Refer to our size chart: We provide detailed size charts for each product. Please refer to the specific size chart for the item you're interested in. These charts will give you accurate measurements for various body parts, such as bust, waist, and hips. Measure yourself accurately: Use a soft measuring tape to measure your body at the widest points, as indicated on the size chart. Ensure the tape is snug but not too tight. Consider the fabric: Some fabrics have more stretch than others. If you're between sizes or prefer a looser fit, consider choosing a size up Read product descriptions: Our product descriptions often provide additional information about the fit, such as whether a style is fitted, relaxed, or oversized. Contact our customer service: If you're still unsure about the size, feel free to contact our customer service team. We're happy to assist you in finding the perfect fit. Remember: It's always better to choose a size that fits comfortably rather than one that's too tight. If you're unsure, it's usually better to size up.

One Size means the product has only one size. By details Sizes are indicated in the "Size table" field.

Shipping costs vary depending on your location and the shipping method you choose. You can view the estimated shipping cost during the checkout process.

We offer a variety of shipping methods standard shipping, express shipping. You can select your preferred shipping method during checkout

Shipping times vary depending on your location and the shipping method you choose. You can find estimated delivery times for each shipping method during checkout. Or more information, click here.

Yes, we ship to many international destinations. Please note that international shipping times and costs may vary.

If your order is lost or damaged during shipping, please contact our customer support team immediately. We will investigate the issue and work to resolve it as quickly as possible.

Yes, you can track your order using the tracking number provided in your shipping confirmation email. You can track your order directly on the shipping carrier's website

We offer free shipping on orders over. Please check our website for the latest promotions and offers.

Unable to return the product More information click here

Yes, we can definitely help you with that. If you receive a damaged or defective product, please contact our customer support team immediately. We'll do our best to resolve the issue as quickly as possible. To initiate an exchange, please provide the following information: Your order number A clear description of the damage or defect Photos of the damaged or defective item Once we have received this information, we will provide you with a return shipping label and instructions on how to return the item. Upon receiving the returned item, we will inspect it and process your exchange or refund accordingly. For more detailed information on our return policy, please refer to our website Click here

Here's how to return your item: Contact our customer support team: Please reach out to our customer support team at Provide order details: Please provide your order number, the items you wish to return, and the reason for the return. Package your return: Carefully package the item in its original condition with all tags attached. Ship your return: Return the product within the time period and return it to the address provided to you by our support team.

Once we've received and inspected your returned item, we'll process your refund. Here's how you'll typically receive your refund Original Payment Method: For most refunds, we'll credit the amount back to the original payment method you used for your purchase. This usually takes 10-20 business days for the funds to appear in your account. Store Credit: In some cases, we may offer store credit, which can be used for future purchases. Please note: Timeframe for refunds: Refunds may take additional time depending on your bank or credit card company's processing time. Shipping fees: Original shipping fees are generally non-refundable, unless the return is due to our error. If you have any questions about your refund, please don't hesitate to contact our customer support team

Want to know the status of your return? No problem! Here's how you can check Track Your Return: You can easily track the status of your return using the tracking number provided in the return shipping Contact Customer Support: If you're unable to track your return using the tracking number, or if you have any other questions, please don't hesitate to contact our customer support team

Need help? We're here for you! You can reach our dedicated customer service team in the following ways: Email: contact@queensybra.com Live Chat: Visit our website and App and look for the live chat icon during business hours. Social Media: Send us a direct message on our social media platforms, e.g., Facebook and Instagram queensybra, LINE @queensybra